Support

Get in touch

Email alan@lexivoapp.com and we will come back to you. Telling us which tool you were using and what you expected to happen makes it much faster to sort out.

Lexivo Studio is published by Tony Castelli. Support is handled by Lexivo, who builds and operates the app — so replies come from an address at lexivoapp.com.

Common questions

• My design is taking a long time — renders usually take one to three minutes. You can close the app; we will notify you when it is ready if you allowed notifications.
• My photo was rejected — the tools work on rooms and exteriors. Photos where a person is the subject are declined. Try a wider, well-lit shot of the whole space.
• The result does not look like my room — try a wider shot taken from a corner, in daylight, with the whole space visible.
• I want my data deleted — email us and we will remove your photos, designs and contact details.

About the designs

Every image is an AI-generated visualisation for inspiration. It is not a construction document, a quote, or a guarantee of outcome. Materials, costs and feasibility are confirmed by a designer.